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Data Entry Export holds a crucial place in the leading race of the globally-renowned BPO outsourcing companies. From managing the diversified data entry needs to systematically manage the back-office...
Some of the services provided by a BPO to the healthcare sector is: Consumer awareness campaigns: Raising awareness for campaigns such as cancer. - Health care claim processing: When a patient has to...
Retail stores have come a long way from being a physical store, these days it is at the palm of your hands. If the store is in your hand so should customer service. When you would go to the store,...
It is essential that the customer service branch of a utility company operates at the highest efficiency. The most essential aspects for any brand is brand loyalty and customer service plays a...
BPO companies must ensure quality assurance and customer services audits so that call centres can follow strong quality standards while having clients in the utility industry. Quality assurances such...
Here are some of the reasons that AI Chatbots have an edge over call centre agents. - They decrease the overall costs of operations - It increases overall service quality - Minimises the chance of...
The BPO voice process is one of the most important aspects of the BPO as the call center services fall into this category. Call centers are an essential aspect of customer service as this is where...
Non - voice processes are when the agents are not communicating with the customer directly on behalf of a client. This process requires the skill for writing or typing and the ability to understand...
Technical advancements in recent years have paved the way for a whole new world of marketing. An online business requires a high-risk merchant account when there is a higher risk of chargeback’s....
Xemplar Insights’ digital transformation solutions provide property & casualty insurers and commercial fleets with world class customer engagement, policy and claims services, and risk management...
Cannabidiol oil (CBD or CBD oil) is one of the fastest growing products in America. CBD derived from hemp has none of the psychoactive properties associated with cannabis. Research indicates CBD may...